Shipments and returns

Parcel Service
3-Day Parcel Service, mainland UK (excluding Highlands and Isle of Wight): Minimum charge £9.99.
Next Working Day Delivery: £14.99.
For Highlands, Isle of Wight and other service upgrades, price on application.
Same day despatch if required on stock product orders received before 2:30pm (Monday to Friday).

Pallet Rates
Palletised deliveries will be used for bulk orders where it is clearly sensible to do so. This can occasionally mean higher delivery charges. You will be informed of any changes in shipping costs before goods are depatched.

Restocking Policy
Any undamaged and resaleable goods that are returned for credit will be subject to a restocking charge of 15% of the value of the returned goods or £20, whichever is the greater.

Return of Goods
Any problem concerning goods or delivery must be reported in writing within 3 working days of receipt of goods. Goods cannot be returned without prior agreement with our trade department, who must provide authorisation in writing. We cannot be held responsible for any delivery signed for as undamaged which is subsequently reported to have been damaged in transit.